This returns policy (Policy) sets out what rights you have when purchasing our products (Goods). Any benefits set out in
this Policy apply in addition to rights you may have under Australian Consumer Law. This Policy forms part of and is in
addition to any terms and conditions between us and you.

In this Policy:

We, us or our means Who Is Elijah Pty Ltd (ACN 641 759 168).

You or your means you, the retailer or distribution centre acting as a distributor of our Goods.

1 Process for making a faulty return:

1.1 Where you wish to return a faulty good on your own behalf: Subject to your Consumer Law Rights, where you
purchase Goods from us, have not sold the Goods to the Customer and you wish to return the Goods because
they are faulty, you must notify us via email at wholesale@whoiselijah.com.au within 48 hours after you become
aware of any defects in the Goods and provide us with the following:

(a) your contact information;

(b) quantity and details of the Goods that are being returned;

(c) your purchase order number or reference number (as applicable);

(d) photographs of the Goods (including the claimed defect);

(e) whether you prefer to receive a refund for the amount paid for the Good (if applicable) or a
replacement of the Goods; and

(f) any other information reasonably required by us to assess your claim.

Where you wish to return a faulty good on behalf of an end customer: Subject to your or your customer’s
Consumer Law Rights, where you sell our Goods to a customer and the customer wishes to return the Goods to
us through you because they are faulty, you must notify us via email at wholesale@whoiselijah.com.au within 48
hours of your receipt of the customer’s request to return the Goods, and provide us with the following:

(a) your contact information;

(b) the customer’s contact information, including phone number, email and address;

(c) quantity and details of the Goods that have been returned to you by the customer;

(d) the customer’s proof of purchase (for example, a receipt or invoice);

(e) the date that the customer purchased the Goods;

(f) the customer’s reason for returning the Goods;

(g) photographs of the Goods (including the claimed defect);

(h) whether the customer prefers to receive a replacement of the Goods (to be sent directly to the
customer’s address) or a refund of the amount paid for the Good (if applicable); and

(i) any other information reasonably required by us to assess your customer’s claim.

2 Change of mind returns:

2.1 We do not offer refunds or exchanges of Goods for change of mind.

3 Australian Consumer Law:

3.1 We do not accept returns for change of mind or other circumstances. However, you may have rights to a repair,
replacement or refund under the Australian Consumer Law

3.2 Certain legislation, including the Australian Consumer Law, and similar consumer protection laws and
regulations, may confer you with rights, warranties, guarantees and remedies relating to the supply of the Goods
by us to you which cannot be excluded, restricted or modified (Consumer Law Rights). To the extent that you
maintain Consumer Law Rights at Law, nothing in this Agreement excludes those Consumer Law Rights.

3.3 Subject to your Consumer Law Rights, we provide all material, work and goods (including the Goods) to you
without conditions or warranties of any kind, implied or otherwise (including without limitation any implied
warranties of merchantability or fitness for a particular purpose), whether in statute, at Law or on any other
basis, except where expressly set out in this Agreement.

3.4 If the Australian Consumer Law applies to us as a “manufacturer” (as defined under the Australian Consumer
Law), you acknowledge and agree that if the Goods are not of a kind ordinarily acquired for personal, domestic or
household use or consumption, our maximum aggregate liability for any Liability to you in relation to the Goods
will be an amount equal to the lowest cost of:

(a) replacing the Goods;

(b) obtaining equivalent Goods; or

(c) having the Goods repaired.

3.5 Where you return Goods to us to seek an Australian Consumer Law remedy, you will need to cover any
associated costs (for example delivery costs) of you returning the Goods to us.

3.6 Where your claim is a valid claim under the Australian Consumer Law, we will refund your return delivery costs.

4 Amendments:
We may, at any time and at our discretion, vary this Policy by publishing an amended Policy. We recommend you check our
Policy regularly.

For any questions about our Policy, please contact us at: wholesale@whoiselijah.com.au